Privacy policy

Effective Date: 26 February 2019
Last Updated: 13 July 2026

  1. Who We Are

References to “we”, “us” or “our” mean Nemo (1991) Limited.

  • Company Registration Number: 2081557
  • Registered Office: 125b Long Street, Atherstone, Warwickshire, CV9 1AB

Nemo (1991) Limited is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase products or services from us, contact us, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Scope of this Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Customers
  • Prospective customers
  • Suppliers
  • Business contacts
  • Individuals who contact us

Our services are intended for businesses. We do not knowingly collect personal information relating to children under the age of 16.

  1. The Personal Data We Collect

Depending on your relationship with us, we may collect and process the following personal information:

  • Name
  • Job title
  • Company name
  • Business postal address
  • Delivery address
  • Email address
  • Telephone numbers (landline and mobile)
  • Payment and bank details
  • Purchase history
  • Records of enquiries and correspondence
  • Information relating to quotations and contracts
  • Website usage information
  • IP address
  • Browser type
  • Device information
  • Cookie information

We only collect information that is necessary for legitimate business purposes.

  1. How We Collect Personal Data

We collect personal data directly from you when you:

  • Contact us by telephone
  • Contact us by email
  • Complete forms on our website
  • Request quotations
  • Purchase goods or services
  • Meet us at exhibitions or events
  • Communicate with us during the course of our business relationship

We also collect limited technical information automatically through our website using cookies and analytics technologies.

  1. Personal Data Collected from Third Parties

In certain circumstances we may obtain business contact information from publicly available sources, including:

  • Company websites
  • Supplier websites
  • Professional directories
  • Trade associations
  • Business networking platforms
  • Public registers

We only collect information that is relevant for legitimate business-to-business marketing and relationship management.

If you no longer wish to receive marketing communications from us, you may object at any time using the contact details provided below.

  1. How We Use Your Personal Data

We only process personal data where we have a lawful basis to do so.

We may use your information to:

  • Supply products and services
  • Process quotations and enquiries
  • Manage customer and supplier accounts
  • Process payments
  • Deliver goods
  • Provide customer support
  • Communicate about orders
  • Maintain our business relationship
  • Improve our website and services
  • Administer our website
  • Prevent fraud
  • Comply with legal obligations
  • Send business-to-business marketing communications where appropriate
  1. Our Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary:

  • to provide goods or services
  • to process orders
  • to administer customer accounts
  • to fulfil contractual obligations

Legal Obligation

Where processing is necessary to comply with legal requirements including:

  • tax legislation
  • accounting regulations
  • fraud prevention
  • regulatory obligations

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights.

Examples include:

  • responding to enquiries
  • developing business relationships
  • business-to-business marketing
  • improving our services
  • maintaining customer records
  • network and information security
  • website administration

Consent

Where required by law, we will obtain your consent before processing your personal data, such as for certain cookies or electronic marketing communications.

You may withdraw your consent at any time.

  1. Marketing Communications

We may contact businesses regarding products, services, promotions or events that we believe may be of interest.

Where we rely on legitimate interests for business-to-business marketing, we will always respect your right to object.

You may opt out of marketing communications at any time by:

  • clicking the unsubscribe link in our emails;
  • contacting us by email; or
  • writing to us using the contact details below.
  1. Cookies and Website Analytics

Our website uses cookies to improve functionality and understand how visitors use our website.

Cookies may include:

  • Essential cookies required for website operation.
  • Analytics cookies to understand visitor behaviour and improve our website.
  • Preference cookies that remember your settings.

We use Google Analytics to help us understand website usage. Google Analytics may collect information including:

  • pages visited;
  • time spent on our website;
  • browser type;
  • device type;
  • approximate location;
  • IP address (where applicable, with privacy controls applied).

This information is used only for statistical analysis and does not normally identify individual visitors.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

For more information, please see our separate Cookie Policy (where applicable).

  1. Sharing Your Personal Data

We do not sell your personal information.

We may share personal data where necessary with trusted third parties including:

  • delivery companies;
  • payment providers;
  • IT support providers;
  • cloud hosting providers;
  • software providers;
  • professional advisers;
  • suppliers where necessary to fulfil your order;
  • service providers acting on our behalf;
  • regulatory bodies;
  • law enforcement agencies where legally required.

All third parties are required to process personal data securely and only in accordance with our instructions or their own legal obligations.

  1. International Transfers

We primarily store and process personal data within the United Kingdom.

Where personal information is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including the use of approved contractual safeguards or transfers to countries recognised as providing an adequate level of protection.

  1. Keeping Your Personal Data Secure

We take appropriate technical and organisational measures to protect personal data against:

  • accidental loss;
  • destruction;
  • unauthorised access;
  • alteration;
  • unlawful disclosure; and
  • unlawful processing.

These measures include secure systems, access controls, password protection, staff training and appropriate physical and electronic security measures.

Our primary systems are hosted within the United Kingdom.

  1. How Long We Keep Your Data

We only retain personal information for as long as necessary.

Typically:

  • Customer records relating to contracts, taxation and accounting are retained for a minimum of seven years after the end of our contractual relationship.
  • Business enquiries and prospective customer information are normally retained for up to 24 months after our last meaningful contact unless a longer retention period is justified.
  • Website analytics information is retained in accordance with our analytics settings.

After the applicable retention period, personal information is securely deleted or anonymised.

  1. Your Rights

Under UK GDPR you have the following rights:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object;
  • the right to withdraw consent where processing is based on consent; and
  • rights relating to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details below.

We may ask you to provide proof of identity before responding to your request.

We will normally respond within one month.

  1. Automated Decision Making

We do not routinely make decisions based solely on automated processing.

Where credit checks are undertaken to assess commercial risk, these are used to support human decision-making and are not the sole basis for any significant decision affecting an individual.

  1. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Graeme Hargreaves
Managing Director
Nemo (1991) Limited
125b Long Street
Atherstone
Warwickshire
CV9 1AB

Email: info@nemoofficeclub.co.uk

You may also contact us using the contact form available on our website.

  1. Complaints

If you are unhappy with the way we have handled your personal information, we encourage you to contact us first so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113

Address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or our business practices.

The latest version will always be published on our website with the date of the most recent update shown at the top of this document.